FREE SHIPPING WITHIN MALAYSIA WHEN PURCHASE RM150 AND ABOVE

FAQs

Delivery

1. Where do you deliver?

We offer free shipping within Malaysia. We do ship worldwide however with additional postal fee. Do refer the shipping cost table for overseas costumer.

2. How much does shipping cost?

Country Orders
Under RM 200
Australia  RM 50
Brunei   RM 50
Indonesia  RM 50
New Zealand  RM 50
Singapore  RM 50
Thailand  RM 15
United Kingdom  RM 75
UAE  RM 100
China  RM 50
USA  RM 75
Philippines  RM 15 
France  RM 75
Turkey  RM 75 
India  RM 75
Bangladesh  RM 75
Pakistan  RM 75
Saudi Arabia  RM 100
Qatar   RM 100
Kuwait  RM 100


3. How much and how long does delivery take?

Next day delivery within Sabah and Sarawak with exceptions on weekends and public holidays. Peninsula Malaysia may take an extra day or two.

Shipping will take approximately 7 working days. You will receive an update on the delivery status of your order.

 

4. Has my order been shipped out yet?

Once your order has been processed and packed, we will email you a unique tracking code for you to keep tabs on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!

 

5. Oops! The item I received is faulty!

We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.

Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to damaleesignatures@gmail.com. We will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse you in the form of store credit (DS Store Credit).

 

6. I received an incorrect item.

Do let us know immediately via email at damaleesignatures@gmail.com along with your order ID and we’ll get it sorted out for you. 

 

7. An item is missing from my order.

Oops! But not to worry! Send an email to damaleesignatures@gmail.com with your order ID and we’ll have it shipped out to you ASAP!

 

8. Which address should I ship my order to?

If you work, it would be advisable to ship to your office address because postal services like PosLaju operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays.

If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office to you or sent back to us.

 

9. Can I self-collect?

Yes, you may, but you will need to call +6088420606 or email us at damaleesignatures@gmail.com to set an appointment. 

 

10. If I choose Cash on Delivery, can I get my parcel on weekends and public holidays?

Yes, of course! Your orders will be processed every working day till Friday 3pm (excluding public holidays). Just email us at damaleesignatures@gmail.com and specify the preferred time and date to receive your parcel any time of the year. 

 

Orders

1. How do I place an order?

  1. First step is to register with us as a member by clicking here
  2. All you need to do now is browse! You can search for something specific by using the search bar or if you’re looking for a particular type of item you can browse by category located along the top of the page. 
  3. Once you have found the item you want, select your size and click on the ADD TO CART button.
  4. You can either click on the ‘Continue shopping’ button or review the items in your cart by clicking on ‘View cart & checkout’. 
  5. If you’re happy with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out. 

 

2. What do I do if there's a problem with my order?

Our customer service representative will be able to help you. Email us at damaleesignatures@gmail.com.

 

3. What payment methods do you accept?

You can either pay by:

a. Visa & Mastercard

b. Direct Online Transfer

c. Bank in

d. iPay88 Payment Gateway

e. PayPal

If you decide to pay using method b. or c., please send us a screenshot/scanned copy of your proof of payment to damaleesignatures@gmail.com.

Here is the information for bank in payments:

Name: Damalee Sdn. Bhd.
Bank: Maybank
Account No.: 560232118920

Please ensure you bank in the correct amount. Any change owed to you will be given in the form of store credit.

 

4. Can I cancel my order?

Yes, you can but you will need to call us on our hotline +6088420606 (10am until 7pm everyday) as soon as possible so that we won’t process your order.

If it’s too late to cancel your order, we will need to ask you to return the items and you will be reimbursed in the form of store credit. Click here for information on how to return items.

 

5. How do I cancel an item from my order?

You will need to call us at our hotline as soon as possible.

If it’s too late, we will need to ask you to return the items and you will be reimbursed in the form of store credit. Click here for information on how to return an item.

 

6. Why was my order cancelled?

If you've made an order and haven't paid, you will be sent a payment reminder stating that if you don't make payment within 24 hours of the email being sent, your order will automatically be cancelled. You will need to make a new order should you want the items again.

 

7. How do I add an item to my order after checking out?

You will need to make a separate order altogether.

 

8. I received my order, but one of them is missing. What do I do?

We are terribly sorry about that! Please email us your order ID and the item you did not receive to damaleesignatures@gmail.com. 

 

9. I've received an incorrect item in my order.

We are terribly sorry about that! Please email us your order ID and the item you did not receive to damaleesignatures@gmail.com. You will then need to return the incorrectly received item back to us. Click here for information on how to return an item.

 

10. Do you restock items?

Some items are restockable. Whenever we get a restock, we will usually announce it in our newsletter, so it’s good to check frequently.

 

11. Can you let me know when an item has been restocked?

Unfortunately, we are unable to do so. Sorry! We usually announce restocked items in our newsletter and instagram, so don't forget to subscribe and check frequently!

 

Registration and Online Account

1. Do I need to register to shop?

Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.  

2. How do I create an account?

Click here to register by filling in your details and following the instructions.

 

3. By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions?

No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales. 

 

4. Will you pass my details to any other companies?

No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties. 

 

5. What do I do if I have forgotten my password or my password does not work?

If you’ve forgotten your password, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you still do not receive an email, write to damaleesignatures@gmail.com and we will assist you promptly. 

 

6. What is your online security policy?

We want to make sure you’re safe and secure when you’re shopping with us online. For iPay88, the payment gateway page.

 

Returns

1. What is your returns policy?

Returns are accepted if returned within 30 days of receipt in exchange for DamaLee Store Credit. Only clothes that are unworn unaltered, unwashed and in sellable condition with returns label still attached can be returned. Beauty products, accessories, including headbands and headscarves are non-returnable.

For returns and exchanges, customers are advised to notify us first at damaleesignatures@gmail.com by quoting the order number and product details. Sale items and items bought using discount codes are final, non-returnable, non-exchangeable nor refundable. Shipping costs are borne by the customer and we are not liable until item reaches our office.

**PRE-ORDER items are non-returnable,non-exchangeable and non-refundable.

 

2. How do I return something to you? 

You can return any item to us within 30 days of receiving your order (just make sure your items are in the original condition and garment tags still attached). Email us at damaleesignatures@gmail.com and provide us with your order number, name of item and the reason for returning. Our customer service representative will be happy to assist you with the return process.

 

3. Will you refund me my delivery charge?

Shipping costs are borne by the customer and we are not liable until item reaches our office.

 

4. I have been refunded the incorrect amount.

Do email us at damaleesignatures@gmail.com and we will update your store credit accordingly.

 

5. Have you received my returned items?

We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.

 

6. I returned an item and it was incorrectly refunded or replaced.

Do email us at damaleesignatures@gmail.com and we will check on your orders accordingly.

 

7. Can I return items bought with a gift voucher?

Yes. Click here for more information on how to return an item. Once returned, we will reimburse you in the form of store credit.

 

8. Can I cancel or return a gift voucher?

No, I’m sorry you can’t. Please ensure that you are absolutely certain before purchasing a gift voucher. 

 

9. Can I come and return in person?

Yes, but you must make an appointment first before you pay us a visit! Email us at damaleesignatures@gmail.com or call our hotline.

 

Frequently Asked Questions

1. Do you restock items?

Some items are restockable. Whenever we get a restock, we will usually announce it on our Facebook fan page, so it’s good to check frequently.

 

2. Can you let me know when an item has been restocked?

Unfortunately, we are unable to do so. Sorry! We usually announce restocked items on our Facebook fan page, so it’s a good idea for you to check regularly.

 

3. Do you have a shop?

Malaysia
No.29-0, Ground Floor,
Lorong Plaza Kingfisher 4,
Plaza Kingfsher 88450
Kota Kinabalu, Sabah, Malaysia
Phone: +6088420606
Email: damaleesignatures@gmail.com

Singapore
25 Bukit Batok Cresent #03-02
Singapore (658066)
Phone Number : +65 63699595
Email: damaleesignatures.sg@gmail.com

Brunei
No 41, 2nd Floor, Simpang 13-25,
Airport Mall, Kg Jaya Setia,
Mukim Berakas A, Bandar Seri Begawan
BB2713, Brunei Darussalam
Phone: +6738727909
Email: damaleesignatures@gmail.com 

4. How do I stock/sell my products on your website?

Easy! Please email our Buyer, Azreen at damaleesignatures@gmail.com and provide her with photos of your product, website address (if any), price range and any relevant information that you think she should know.

 

5. What are your standard terms & conditions for sales using codes?

-  For registered members only.
-  Applicable once only in a single receipt.
-  Discount codes cannot be combined.
-  Items purchased with codes cannot be returned and/or exchanged.
-  Cash vouchers and store credit are not exchangeable for cash.
-  Damalee Sdn. Bhd. has the rights to amend their terms & conditions at any time. 

 

6. Why is my discount code not working?

Please bear in mind that you must be logged in for the code to be effective! 

 

Privacy Policy


This Privacy Policy governs the manner in which Damalee Signatures collects, uses, maintains and discloses information collected from users (each, a "User") of the www.damaleesignatures.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Damalee Signatures.


Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


How we use collected information

Damalee Signatures may collect and use Users personal information for the following purposes:

  • To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.



How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.


Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.


Changes to this privacy policy

Damalee Signatures has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Damalee Signatures
www.damaleesignatures.com



Lot 29-0, Lorong Plaza Kingfisher4,
Plaza Kingfisher, 88450 Kota Kinabalu,
Sabah