Shipping & Returns
Shipping
Delivery
1. Where do you deliver?
We offer shipping within Malaysia using J&T Express (Malaysia) Sdn Bhd, all postages paid by customer upon receiving it. We do ship worldwide however with additional postal fee. Do email us at damaleesignatures@gmail.com for the shipping cost for overseas customer.
2. How much and how long does delivery take?
Our postage day is everyday.
Shipping will take approximately 7 working days. You will receive an update on the delivery status of your order.
3. Has my order been shipped out yet?
Once your order has been processed and packed, we will email you a unique tracking code for you to keep tabs on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!
4. Oops! The item I received is faulty!
We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.
Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to damaleesignatures@gmail.com. We will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse you in the form of store credit (unique voucher code).
5. I received an incorrect item.
Do let us know immediately via email at damaleesignatures@gmail.com along with your order ID and we’ll get it sorted out for you.
6. An item is missing from my order.
Oops! But not to worry! Send an email to damaleesignatures@gmail.com with your order ID and we’ll have it shipped out to you ASAP!
8. Can I self-collect?
Yes, you may, but you will need to call +6088477648 or email us at damaleesignatures@gmail.com to set an appointment. (Self-collect only available at our HQ store Lot 20-0, Lorong Plaza Kingfisher 4, Plaza Kingfisher, 88450, Kota Kinabalu, Sabah - You can waze us damalee signatures)
Returns
1. What is your returns policy?
Returns are accepted if returned within 7 days of receipt in exchange for Damalee Store Credit (unique voucher code). Only clothes that are unworn unaltered, unwashed and in sellable condition with returns label still attached can be returned. Beauty products, accessories, including headbands and headscarves are non-returnable.
For returns and exchanges, customers are advised to notify us first at damaleesignatures@gmail.com by quoting the order number and product details. Sale items and items bought using discount codes are final, non-returnable, non-exchangeable nor refundable. Shipping costs are borne by the customer and we are not liable until item reaches our office.
**PRE-ORDER items are non-returnable,non-exchangeable and non-refundable.
2. How do I return something to you?
You can return any item to us within 7 days of receiving your order (just make sure your items are in the original condition and garment tags still attached). Email us at damaleesignatures@gmail.com and provide us with your order number, name of item and the reason for returning. Our customer service representative will be happy to assist you with the return process.
3. Will you refund me my delivery charge?
Shipping costs are borne by the customer and we are not liable until item reaches our office.
4. I have been refunded the incorrect amount.
Do email us at damaleesignatures@gmail.com and we will update your store credit accordingly.
5. Have you received my returned items?
We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.
6. I returned an item and it was incorrectly refunded or replaced.
Do email us at damaleesignatures@gmail.com and we will check on your orders accordingly.
7. Can I return items bought with a gift voucher?
Yes. Once returned, we will reimburse you in the form of store credit or unique gift code.
8. Can I cancel or return a gift voucher?
No, I’m sorry you can’t. Please ensure that you are absolutely certain before purchasing a gift voucher.
9. Can I come and return in person?
Yes, but you must make an appointment first before you pay us a visit! Email us at damaleesignatures@gmail.com or call our hotline.